Cancellation and refunds

You can cancel any time and we don't make it hard. Here's what to expect.

How to cancel

• Go to /settings/billing.
• Click Manage subscription. This opens the Stripe Customer Portal.
• Click Cancel subscription.

You keep access until the end of your current billing period. No partial refund for unused time.

Refunds

We don't auto-refund — but if you cancel within 7 days of a renewal and you've barely used the service that period, email support@semantyxintel.com and we'll consider it case by case. We've approved most of these.

Your data after cancellation

• Your projects and crawl history stay accessible in read-only mode for 30 days after cancellation.
• After 30 days, your projects are deleted.
• Your account itself is kept (so you can re-subscribe) unless you explicitly delete it from account settings.
• Billing records are retained 7 years for tax compliance.